FAQ - EREMIT

Question & Answer

Frequently Asked Questions

eRemit Singapore is a secure global money transfer service offered by Kliq Pte Ltd, a licensed remittance service provider in Singapore and a subsidiary of Merchantrade Sdn Bhd. eRemit Singapore is Singapore’s premier self-service mobile remittance service – allowing you to remit money overseas through major banks and cash pick-up outlets in designated countries stated .

Yes, eRemit Singapore is a remittance service of Merchantrade operated by Kliq Pte Ltd, subsidiary of Merchantrade Sdn Bhd.

Any individual who is 18 years of age and above, with a valid NRIC/FIN/Work Pass. You will also need an active Singapore registered mobile number (prepaid or postpaid).

MyInfo is a service that allows SingPass user to manage his/her personal details and pre-fill forms in digital services transactions. This includes government-verified data that is retrieved across participating Government agencies and data you contributed to form your Profile. This means that users need only provide personal details once to the Government, instead of repeatedly providing data for every online transaction.

SingPass users who have set up their 2FA (2-Factor Authentication) and have registered their e-mail address or local mobile number will be eligible for a MyInfo Profile. Foreigners who have a valid permit (e.g. work permit / employment pass) can also register for SingPass.

Please contact us via supportdesk@uat.eremit.sg. Any messages received after 6pm will be responded to at 9am the next day.

The exchange rate for each overseas destination will be the displayed rate at the point of your confirmation of the order prior to submission in the app. You can always check & view the prevailing exchange rates on eRemit Singapore mobile app at your convenience.

Individual Customers

The maximum remittance limit per transaction is $9,990 (inclusive of Service Fee) if you are paying through AXS (subject to corridors’ foreign currency).

The maximum remittance limit per transaction is $25,000 (inclusive of Service Fee) if you are paying through PAYNOW or Direct Bank Transfer (subject to corridors’ foreign currency).

You may remit up to a maximum limit of SGD25,000 per day (and SGD100,000 per month).Remittance limit is reset on calendar date.

Corporate Customers

Limit:

You may remit up to a maximum limit of SGD250,000 per day and SGD500,000 per month). Remittance limit is reset on calendar date. (subject to corridors’ foreign currency).

Individual Customers

Once you have successfully created a Remittance Order from your eRemit Singapore mobile app / web, you may make payment using via one of the following:
Any AXS machines nationwide
AXS m-station (Download the AXS m-station app on Google Play Store or Apple App Store)
Once payment is received, your remittance order will be processed. (For more information on location of AXS machines islandwide and AXS m-station, please click here).http://www.axs.com.sg
Direct Bank Transfer to our DBS Bank Account – KLIQ PTE LTD CUSTOMERS’ ACCOUNT, 0039449453
PAYNOW (UEN: 200802243MKLQ)

Corporate Customers

Customer logs in to Eremit Singapore Business Account
Customer will add a recipient
Customer will then fill in the details of the recipient and ‘save’
Customer will now proceed to ‘make a booking’ on the website
Customer will now enter the amount* they are going to remit
Customer will then upload the invoice they are making the remittance for. This is compulsory. No invoice they cannot proceed.
Customer will then click on ‘Review Booking’
Customer will then select direct bank transfer or Paynow SGQR code and make the payment
*Transaction limit to set up in system: $250K daily, $500K monthly by last 30 days (not by calendar days)

How long do I have to make payment to complete my Remittance transaction? What happens if I fail to make payment within the stipulated timeframe?

As required under MAS Notice 3001, eRemit Singapore is required to obtain and verify the identity of our customer as part of our registration and/ or due diligence process. As such, eRemit Singapore shall continue to retain a copy of your NRIC or FIN document. This is for the purpose of combating money laundering and the financing of terrorism. We assure you that we will undertake proper safeguarding measures to protect your personal data.

When your friend sign up with your Invite Code, Your friend will enjoy a zero service fee on their first transaction. Upon your friend’s first successful transaction, you will also enjoy a zero service fee for your next transaction.

There is no limit to the number of friends you can invite.

Invite Codes have a validity period of 90 days upon receiving.

No. Invite Code is exclusive for new users only.

Can I invite existing users using my Invite Code?

Yes, you may do so by logging on to the eRemit Singapore app (Please click on the “View Profile” tab on the main page). However, updating of certain information (e.g. mobile number, ID expiry date) you can just email to us at registration@uat.eremit.sg for the changes.

Your account will be blocked if you have keyed in wrong password 5 times. Do email supportdesk@uat.eremit.sgto re-activate your account.

You can do so by clicking the “Click Here To Reset Password” link at the bottom of the Member Login page, or from the eRemit Singapore mobile app.

No, you can only remit money using your own registered account.
Corporate Customers
After Member login page, or from the eRemit Singapore mobile app.
Key Responsible Person means any person performing a senior management function who has primary or significant responsibility for the management and performance of the company’s business activities.

With eRemit Singapore, you can:
Remit anytime from anywhere, 24/7 through our app on your mobile phone Fast money remittance to your loved ones overseas Enjoy low remittance fees & competitive foreign exchange rates

Pending – Transaction is pending for payment.
In Progress – Payment has been made.
Completed – Remittance has been sent over.
Expired – Transaction has not been paid and has expired.

You do not need to submit your Identity card. Most of your details will be automatically filled up.

These fields are government-verified, and reflect what has been registered with the government. You may contact the relevant Agency to update your Government-verified fields if you want to continue to use MyInfo. For more information, please refer to FAQs section in MyInfo website(https://www.singpass.gov.sg/myinfo/intro)

Due to the sensitive and confidential nature of your personal details, only you will have access to the information on your MyInfo profile. No personal details will be shared with participating digital services until you have authenticated yourself with your SingPass login.

The time where your remitted money is received by your Recipient will depend on the remittance destinations, receipt mode selected as well as the timing of remittance order sent. All timings are an estimate only; transactions may be delayed due to participating bank or payout partners restrictions. Please see our Remittance Guide for details.

Upon registering for an eRemit Singapore account, you will need to submit your valid identification documents for verification (NRIC/FIN/Work Pass). Upon successful verification, your eRemit Singapore account will be activated. You will then be able to remit money to your family & friends overseas.

You can register up to a maximum of five (5) recipients at any one time.

Full Name, Mobile Number, Address, Bank Account Details (if applicable), DOB, Nationality, Relationship.

If your Recipient (Beneficiary) information was provided wrongly on a remittance transaction, please contact our Customer Service at Customer Service via Whatsapp Message at 88110202 (9am – 6pm daily) or supportdesk@uat.eremit.sg. Any messages received after 6pm will be responded at 9am the next day. Amendments can only be made if the transaction has not been paid or credited into the Recipients account. If you have made a remittance erroneously, please contact eRemit Singapore Customer Support immediately for any amendments request. Kliq Pte Ltd shall not be responsible for any pay out to the wrong person or entity arising from any erroneous data input by the Sender.

Check the status of your remittance transaction. If it is “Failed”, do contact eRemit Singapore at Whatsapp Message at 88110202 (9am – 6pm daily) or supportdesk@uat.eremit.sg to arrange for a reprocess / refund of your transaction.

Check the status of your remittance transaction. If it is “Successful” and your Beneficiary did not receive a remittance transaction, please contact our Customer Service via or supportdesk@uat.eremit.sg (9am – 6pm daily). Any messages received after 6pm will be responded at 9am the next day.

The eRemit Singapore App captures and retains particulars of your Recipients. However, you can make changes to recipient’s particulars.

You may login to our eRemit Singapore website/mobile app to check the status of your transaction (click on the “History and Status” tab on the main page).

Yes. For every successful transaction, you will be issued with an eRemit Singapore receipt which you can view from the eRemit Singapore App. This receipt is available for your viewing for up to 180 days.

No, you will not be charged for any SMSes you receive for eRemit Singapore service.

Please send us your new mobile number via email supportdesk@uat.eremit.sg and we will update for you. If you do not update your details, your eRemit Singapore account may be suspended and you may not be able to view and perform any mobile remittance. Bring along your original identification documents for verification:- For Singapore citizens & Permanent Residents – NRIC For Foreigners – FIN / Work Pass (Employment Pass, Training Employment Pass, Student Pass, Dependent Pass, Long Term Visit Pass and Social Visit Pass)

If you are an existing customer and your FIN/Work Pass has expired, please submit a clear copy of your new photo ID (front and back) and your latest Residential Address Proof to registration@uat.eremit.sg Alternatively, you may submit these documents Customer Service at Customer Service at Whatsapp Message at 88110202 (9am – 6pm daily) or supportdesk@uat.eremit.sg Any messages received after 6pm will be responded at 9am the next day. These documents will required to verify and update your profile and you may received call from us. In cases where documents submitted via email or whatsapp do not meet verification requirements, Kliq Pte Ltd reserves the rights to request customer to perform a video call verification. If you do not update your details, your eRemit Singapore account may be suspended and you may not be able to view and perform mobile remittance.

Your account will be blocked if you have keyed in wrong password 5 times. Do email supportdesk@uat.eremit.sgto re-activate your account.

You can do so by clicking the “Click Here To Reset Password” link at the bottom of the Member Login page, or from the eRemit Singapore mobile app.

Pending – Transaction is pending for payment.
In Progress – Payment has been made.
Completed – Remittance has been sent over.
Expired – Transaction has not been paid and has expired.

There is a remittance Service Fee charged to the Sender for every remittance transaction (order) submitted. Please see our Remittance Guide for complete list of charges.

What are the available modes of payment to the recipient?

Current cash out methods available are Bank Account Credits and Cash pickup. “Transaction received” refers to remittance transaction which has been fully paid for the purpose of transferring funds to a Beneficiary. Please see our Remittance Guide below
for details. NGO / MFI / Development Bank: BURO, JAGORANI, RRF, GUK, DESHA, CDIPBDT 100,000Friday, Saturday or Public HolidayFor transaction received before 5:00pm, cash can be collected on the next working day, otherwise within 2 working dayse-Wallet*Payment
will be credited based on valid Wallet Number or Phone NumberBDT 25,000All DaysFor transaction received before 5:00pm, money will be credited within 1 hour, otherwise next working day.

Country	Remittance Method	Participating Banks / Partners		Remit Limit per Transaction(Individual)	Remit Limit per Transaction(Business)	Service Fee (SGD)(P2P)	Service Fee (SGD)(B2B/B2P)		Payment Schedule
Australia	Account Credit	All Australia Banks		AUD 15,000	AUD 200,000	From 7.00	From 7.00		Monday to Friday	For transaction received before 4:00pm, money will be credited the next working day, otherwise within 2 working days
Australia	Account Credit	All Australia Banks		AUD 15,000	AUD 200,000	From 7.00	From 7.00		Saturday, Sunday or Public Holiday	For transaction received before 4:00pm, money will be credited within 2 working days, otherwise within 3 working days
Bangladesh	Account Credit	All Bangladesh Banks		BDT 1.5 Million		From 4.00	N/A	Sundays to Thursday	Islami Bank, Bank Asia, Dutch Bangla Bank	For transaction received before 3:00pm, money will be credited on the next working day, otherwise within 2 working days
								Sundays to Thursday	Other Banks	For transaction received before 3:00pm, money will be credited within 2 working days, otherwise within 3 working days
								Friday, Saturday or Public Holiday	All Banks	For transaction received before 3:00pm, money will be credited within 2 working days, otherwise within 3 working days
				Refer to point 19				Friday, Saturday or Public Holiday	All Banks
	Cash Pickup	BANKS: BRAC Bank, Islami Bank Bangladesh, Bank Asia, Agrani Bank, Janata Bank, Dutch-Bangla Bank, Bangladesh Krishi Bank, Pubali Bank, Sonali Bank, NCC Bank, Uttara Bank, Rupali Bank & The City Bank		BDT 1.0 Million				Sunday to Thursday	For transaction received before 5:00pm, cash can be collected within 2 hours (earliest at 10:00am), otherwise on the next working day
				Refer to point 19				Sunday to Thursday
		NGO / MFI / Development Bank:		BDT 100,000				Friday, Saturday or Public Holiday	For transaction received before 5:00pm, cash can be collected on the next working day, otherwise within 2 working days
		BURO, JAGORANI, RRF, GUK, DESHA, CDIP		BDT 100,000
		NGO / MFI / Development Bank:		BDT 200,00
		TMSS, Ansar VDP Unnayan Bank, Karmasangsthan Bank		BDT 200,00
	e-Wallet	*Payment will be credited based on valid Wallet Number or Phone Number		BDT 25,000				All Days	For transaction received before 5:00pm, money will be credited within 1 hour, otherwise next working day.
China	Account Credit	Payment will be credited based on valid China Union Pay Card Number(Only UnionPay Debit Card number starting with 6, 62 or only 955880, 955881, 955882, 955888 issued by Industrial and Commercial Bank of China are supported)Click here for the supported UnionPay banks in China Beneficiary account must be a Chinese individual holding a national ID of China mainland only		USD 5,000		From 9.50	N/A	Monday to Sunday	For transaction received before 5:00pm, money will be credited on the same working day, otherwise next working day
China	Alipay Wallet	All Alipay Supported Banks & Partners	RMB 50,000			From 9.50	N/A	All Days	For Transaction received before 5:00pm , money will be credited within 1 hour, otherwise next working day.
India	Account Credit	All India Banks		INR 1 million Refer to point 19		From 4.00	N/A	Monday to Friday	For transaction received before 4:00pm, money will be credited on the same working day, otherwise next working day
India	Account Credit	All India Banks		INR 1 million Refer to point 19		From 4.00	N/A	Saturday, Sunday or Public Holiday	For all transactions received, money will be credited within 2 working days
Indonesia	Account Credit	All Indonesia Banks		IDR 100 million	IDR 1 billion	From 4.50	From 4.50	Monday to Sunday	For BNI, BRI and BSM	For transaction less than IDR 100million and received before 3:00pm, money will be credited within the same day, otherwise next working day
	Account Credit	All Indonesia Banks		IDR 100 million	IDR 1 billion			Monday to Sunday	For Other Banks	For transaction less than IDR 50million and received before 3:00pm, money will be credited within the same day, otherwise next working day For transaction between IDR 50 – IDR 100 million and received before 3:00pm, money will be credited within 2 working days, otherwise within 3 working days
	Cash Pickup	*BNI Cash Payout: at any PT POS, Pegadaian, Toko Regular outlets, Alfa Mart outlets, BNI Bank and outlets. Note:For collection at BNI Bank outlets, PT POS outlets, PEGADAIAN outlets, Alfa Mart and Toko Regular outlets, beneficiary is encouraged to mention the cash pickup code (BNI WESEL PIN)		IDR 25 million				Monday to Friday	For transaction received before 3:00pm, cash can be collected within 2 hours (earliest at 10:00am), otherwise on the next working day
								Saturday	For transaction received before 3:00pm: cash can be collected within 2 hours (earliest at 10:00am) at any PT POS, Pegadaian, Toko Reguler and Alfa Mart outlets), otherwise within the same day cash can be collected on the next working day (at BNI branches), otherwise within 2 working days
								Sunday or Public Holiday	For transaction received before 3:00pm, cash can be collected on the next working day, otherwise within 2 working days
Philippines	Account Credit	All Philippines Banks		PHP 490,000	PHP 490,000	From 4.50	From 4.50	Monday to Friday	For transaction received before 11:00am, money will be credited on the same working day, otherwise 2 working days. Status in app will be updated on the next working day after funds are credited.
	Account Credit	All Philippines Banks		PHP 490,000	PHP 490,000			Saturday, Sunday or Public Holiday	For all transactions received, money will be credited on the next working day
	METRO Cash Pickup	Metropolitan Bank Branches		PHP 490,000				Monday to Sunday, including Public Holiday	For Metrobank & Its Agent Cash Pickup: For transaction received before 5:00pm, cash can be collected within 2 hours (earliest at 10:00am), otherwise next working day (subject to the location operating hours) Beneficary is encouraged to mention “MONEY RECEIVED FROM METROBANK” for the verification purpose & to ease the payment made to beneficiary.
		RD Pawnshop		PHP 300,000
		PSBank		PHP 250,000
		Palawan Pawnshop		PHP 150,000
		LBC Express		PHP 100,000
		Robinsons Department Store		PHP 100,000
		M Lhuillier Pawnshop		PHP 250,000
		Villarica Pawnshop		PHP 50,000 (Refer to point 19)
		Cebuana Lhuillier Pawnshop		PHP 30,000
	PESO Cash Pickup	Cebuana Lhuillier		PHP 50,000				Monday to Saturday [7:00am to 7:00pm]	For Peso Cash Pickup Only: For transaction received before 5:00pm, cash can be collected within 2 hours (earliest at 10:00am), otherwise next working day (subject to the location operating hours) Beneficary is encouraged to mention “MONEY RECEIVED FROM MERCHANTRADE MALAYSIA” for the verification purpose & to ease the payment made to beneficiary.
		Palawan Pawnshop		PHP 50,000				Selected 24hr Branches
		BDO Unibank (*except BDO Remit Counters(Inside SM Dept Store/SM Business Service/ Global Pinoy Center & Waltermart; cash payout limit is capped at PHP 80,OOO		Refer to point 19				Mall Branches [10:00am to 10:00pm]
		LBC Express		PHP 100,000				Mall Branches [10:00am to 10:00pm]
		M Lhuillier Pawnshop		PHP 250,000				Sunday & Public Holiday [8:00am to 6:00pm]
		RD Pawnshop		PHP 300,000				Sunday & Public Holiday [8:00am to 6:00pm]
Myanmar	Cash Pickup	Kanbawza Bank, Myanmar Citizen Bank, AGD Myanmar Note: Additional charges apply for Cash Payout at KBZ Bank collected outside of Yangon city, up to MMK 0.5 for every MMK100 or MMK200 for each transaction (whichever is higher) & MMK500 as communication charges		MMK 2.7 million		From 7.00	N/A	Monday to Friday	For transaction received before 4:00pm, cash can be collected within 2 hours (earliest at 10:00am), otherwise next working day
Myanmar	Cash Pickup			MMK 2.7 million		From 7.00	N/A	Saturday, Sunday or Public Holiday	For transaction received before 4:00pm, cash can be collected on the next working day, otherwise within next 2 working days
Malaysia	Account Credit	All Malaysia Banks		Refer to point 19	MYR 150,000	From 3.00	From 3.00	Monday to Friday	For transaction received before 3:00pm, money will be credited on the same working day (before 11.00pm), otherwise next working day
	Account Credit	All Malaysia Banks		Refer to point 19				Saturday, Sunday or Public Holiday	For all transactions received, money will be credited on the next working day
	Cash Pickup	All Merchantrade Branches		MYR 25,000				All days	For transaction received before 5:00pm, cash can be collected within 2 hours (earliest at 10:00am), otherwise next working day
Nepal	Account Credit	At any participating Banks in Nepal		NPR 1 Million		From 5.00	N/A	Sunday to Friday	For transaction received before 3:00pm, money will be credited on the same working day, otherwise next working day
	Account Credit	At any participating Banks in Nepal		NPR 1 Million				Saturday or Public Holiday	For all transactions received, money will be credited on the next working day
	Cash Pickup (Service is not available)	City Express Agents Note: Hard cash disbursement is only up to NPR100,000 & for amount above NPR 100,000; a local check will be issued OR the transaction will be routed to beneficiary bank directly by payout agent		NPR 500,000				Sunday to Friday	For transaction received before 5:00pm, cash can be collected within 2 hours (earliest at 10:00am), otherwise next working day
	Cash Pickup (Service is not available)			NPR 500,000				Saturday or Public Holiday	For transaction received before 5:00pm, cash can be collected on the next working day, otherwise within next 2 working days
Pakistan	Account Credit	All Pakistan Banks		PKR 500,000		From 4.50	N/A	Monday to Friday	For transaction received before 5:00pm, money will be credited on the same working day, otherwise next working day
	Account Credit	All Pakistan Banks		PKR 500,000				Saturday, Sunday or Public Holiday	For all transactions received, money will be credited on the next working day
	Cash Pickup	National Bank of Pakistan branches & Muslim Commercial Bank Pakistan branches		PKR 500,000				Monday to Sunday & Public Holiday	For transaction received before 5:00pm, cash can be collected within 2 hours (earliest at 10:00am), otherwise next working day
Sri Lanka	Account Credit	All Sri Lanka Banks		LKR 2 million	LKR 5 million	From 5.00	From 5.00	Monday to Friday	Bank of Ceylon, Sampath Bank, Hatton Bank	For transaction received before 5:00pm, money will be credited on the same working day, otherwise next working day
								Monday to Friday	Other Banks	For transaction received before 5:00pm, money will be credited within 2 working days, otherwise within 3 working days
								Saturday, Sunday or Public Holiday	Bank of Ceylon, Sampath Bank, Hatton Bank	For all transactions received, money will be credited on the next working day
								Saturday, Sunday or Public Holiday	Other Banks	For all transactions received, money will be credited within 3 working days
	Cash Pickup	Bank of Ceylon branches, Sampath Bank branches, Hatton Bank branches		LKR 1 million				Monday to Friday	For transaction received before 4:00pm, cash can be collected within 2 hours (earliest at 12:00pm), otherwise next working day
	Cash Pickup			LKR 1 million				Saturday, Sunday or Public Holiday	For transaction received before 4:00pm, cash can be collected on the next working day (earliest at 12:00pm), otherwise within 2 working days
Thailand	Account Credit	All Thailand Banks		THB 500,000.00 Refer to point 19	THB 500,000	From 5.50	From 5.50	Monday to Friday	For transaction received before 11:00am, money will be credited on the same working day, otherwise next working day
Thailand	Account Credit	All Thailand Banks		THB 500,000.00 Refer to point 19	THB 500,000	From 5.50	From 5.50	Saturday, Sunday or Public Holiday	For all transactions received, money will be credited on the next working day
Vietnam	Account Credit	All Vietnam Banks		VND 220 Million Refer to point 19		From 7.00	N/A	Monday to Friday	DongA Bank	For transaction received before 2:00pm, money will be credited on the same working day, otherwise within next working day
								Monday to Friday	Other Bank	For transaction received before 2:00pm, money will be credited on the next working day, otherwise within 2 working days
								Saturday: 9:00am – 11:00am	DongA Bank	For transaction received before 10:00am, money will be credited on the same working day, otherwise next working day
								Saturday: 9:00am – 11:00am	Other Bank	For all transactions received, money will be credited on the next working day
								Sunday or Public Holiday	DongA Bank	For all transactions received, money will be credited within 2 working days
								Sunday or Public Holiday	All Banks	For all transactions received, money will be credited within 3 working days
	Cash Pickup	Any participating location in Vietnam		VND 220 Million Refer to point 19				Monday to Friday	DongA Bank	For transaction received before 3:00pm, cash can be collected within 2 hours (earliest at 10:00am), otherwise next working day
								Monday to Friday	Other Bank	For transaction received before 2:00pm, cash can be collected within 2 hours (earliest at 10:00am), otherwise next working day
								Saturday: 9:00am – 11:00am	DongA Bank	For transaction received before 10:00am, cash can be collected within 1 hour (earliest at 9:00am), otherwise next working day
								Saturday: 9:00am – 11:00am	Other Bank	For all transactions received, cash can be collected on the next working day
								Sunday or Public Holiday	DongA Bank	For transaction received before 3:00pm, cash can be collected on the next working day, otherwise within 2 working days
								Sunday or Public Holiday	Other Bank	For transaction received before 2:00pm, cash can be collected on the next working day, otherwise within 2 working days

Working days are determined by the remittance destination.

Example of receiving remittance:

Days	Remittance Send On	Received On
Same Working Day	Monday	Monday
1 Working Day	Monday	Tuesday
2 Working Days	Monday	Wednesday
1 to 2 Working Days	Monday	Tuesday or Wednesday
2 to 3 Working Days	Monday	Wednesday or Thursday
3 Working Days	Monday	Wednesday or Thursday

*Subject to (i) restrictions imposed by countries to which you are sending money to, (ii) any applicable terms of use which may be imposed by AXS and/or (iii) foreign exchange rate.

Individual

Log on to www.eRemit.sg.
Click on Register button.
Fill in the Registration Form and click on Create my Account.
An email will be sent to you to confirm validation. Validate your email address by simply clicking the link provided.
You will be presented with two options:

MyInfo	Online eKYC
If you want to use the convenience of MyInfo, please log-in to eRemitSG App to complete your registration.	Fill in your details. Using EKYC to verify your account details NRIC / FIN / Employment Pass / Working Pass Valid Singapore registered mobile number

Account activated.

Corporate

Basic Registration Requirements

Registration Form

Supporting Docs

Company name
Business Address
Tel
Fax
Email
Nature of Business [not req if this is found in ACRA]
Type of Product/Service [not req if this is found in ACRA]
Declaration and sign off by Authorized Person
Onsite KYC performed/sign off by Sales Person

a) Enterprise – Sole Proprietorships or Partnership

– Certificate of Registration/Incumbency
– Partnership Deed/Agreement (for Partnership Business)
– ID Copy of Owner and/or Partners & Address Proof
– ID Copy of Authorized Person and Address Proof
– Letter of Authorization in Enterprise’s letter head

b) Companies

– Certificate of Registration/Incumbency
– Certificate of Incorporation (Certified True Copy)
– Memorandum and Articles of Association (Certified True Copy)
– ID Copy of Director(s) or Key Responsible Person* & Address Proof
– ID Copy of Authorized Person and Address Proof
– Letter of Authorization in Company’s letter head or Board Resolution

c) State Owned Companies or Public Listed Companies

– Certificate of Registration/Incumbency
– ID Copy of Director(s) or Key Responsible Person* & Address Proof
– ID Copy of Authorized Person and Address Proof
– Letter of Authorization in Company’s letter head or Board Resolution

*Key Responsible Person means any person performing a
senior management function who has primary or significant responsibility for
the management and performance of the company’s business activities

Individual Customers

Download the eRemitSG app from Apple App Store or Google Play Store.
Select Sign Up.
Fill in your information and select Next.
An email will be sent to you to confirm validation. Validate your email address by simply clicking the link provided.
Log in to eRemitSG Mobile App to complete your registration.
Select your preferred identity verification method – “MyInfo” or “Online eKYC”.

MyInfo	Online eKYC
If you want to use the convenience of MyInfo, please log-in to eRemitSG App to complete your registration.	Fill in your details. Using EKYC to verify your account details. NRIC / FIN / Employment Pass / Working Pass Valid Singapore registered mobile number

Account activated.

Corporate Customers

Corporate customers can register via website only.

Individual Customers

On eRemitSG Website:

Go to www.eRemit.sg.
Click on Login.
Enter your Login ID (Email Address) and Password.
Click Login.

On eRemitSG Mobile App:

Download eRemitSG mobile app from App Store or Google Play Store.
Open the eRemitSG mobile app and select Sign In.
Enter your Login ID (Email Address) and Password.
Click Login.

Corporate Customers

On eRemitSG Website:

Go to www.eremit.sg
Click on For Business
Enter your Login ID (Email Address) and Password.
Click Login.

Log on to www.eRemit.sg / eRemitSG mobile app.
Select Login / Sign in.
Click on Forgot My Password.
Fill up personal details and answer the security question.
A password reset link will be sent to your email address.
Reset password with your new password.

Android: supports Android 4.3.3 and above
iOS: supports iOS 7 and above
PC: supports IE, Google Chrome, Firefox

Click on Forgot your passcode in the Enter Passcode screen after you logged in.
Fill in your account details to reset passcode.
Enter new passcode to continue.

OR

Call Whatsapp Message us at 88110202 (9am – 6pm daily)
Verify your identity with the Customer Service consultant (name, email, ID, mobile number).
Inform that you would like to reset your PIN.
You will be prompted to reset your PIN the next time when you log in to the eRemitSG app.

Whatsapp Message us at 88110202 (9am – 6pm daily)

In Booking Details, click Proceed to Payment
Click on the Recipients icon
To Add Recipient
- Click on the “Add Recipient” button
To Edit / Delete Recipient
- Click on the Recipient you wish to amend / delete
- Select Edit / Delete

How to send money?

Log on to www.eRemit.sg / eRemitSG mobile app
Click on Send Money icon
Select the Recipient whom you want to remit money to
Fill in your transaction details, select your Recipient from the drop down list of recipients and click the Send Money button
Click Continue
Read and click the Agree button to accept the Transaction
Confirm your details by clicking the Confirm button
Complete your remittance transaction by making payment on your Order via any of the following methods:
- AXS Stations (Click here to locate your nearest AXS Station); or
- AXS m-station app (download from Google Play Store or Apple App Store).
  - Direct Bank Transfer to our DBS Bank Account – KLIQ PTE LTD CUSTOMERS’ ACCOUNT, 0039449453
  - PAYNOW (UEN: 200802243MKLQ)

In your email account, add no-reply@uat.eremit.sg to your Safe list.

Invite Code is a unique set of alpha-numeric assigned to you only. You may use this code to invite your friends to use eRemitSG. Upon your friend’s first successful transaction, you will also enjoy a zero service fee for your next transaction.

There is no limit to the number of friends you can invite.

Invite Codes have a validity period of 90 days upon receiving.

No. Invite Code is exclusive for new users only.

No. You can only invite your friends who have no signed up for eRemitSG before.

Go to Menu > Invite Friends. You will find your unique Invite Code.

Promo Codes is a code that eRemitSG issues from time to time. Offers will be given by eRemitSG for you to enjoy.

Promo Codes may have a time-based validity; be sure to look out for it when you receive a promo code from eRemitSG.

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Frequently Asked Questions

What is eRemit Singapore ?

Does eRemit Singapore belong to Merchantrade Sdn Bhd?

Who is eligible to use the eRemit Singapore service?

What is MyInfo?

Who is eligible to use MyInfo?

What do I do if I encounter errors or issues when verifying my identity using MyInfo?

What is the exchange rate when remitting money overseas?

How much can I send?

Individual Customers

Corporate Customers

How do I make payment for the Remittance Order?

Individual Customers

Corporate Customers

How long do I have to make payment to complete my Remittance transaction? What happens if I fail to make payment within the stipulated timeframe?

What is Invite Code?

How does the Invite Code work?

How many friends can I invite?

Is there an expiry date to the Invite Code?

Can I re-register if I forgot to use the Invite Code?

Can I invite existing users using my Invite Code?

Can I change my personal details?

I can’t login to eRemit Singapore apps, seems my account has been blocked, what should I do?

How do I change my password?

Can I remit on behalf of my friends/company?

Why should I sign-up for eRemit Singapore?

What do the status mean?

Why do i need to provide my original or copies of my identification document?

What is the advantage of using MyInfo?

How do I change the data extracted from MyInfo if they are incorrect?

Who is eligible to use MyInfo?

Is it safe to use MyInfo to provide my personal details?

How long will it take for my Recipients to receive the remittance amount?

I have registered for an eRemit Singapore account online or from the eRemit Singapore App. What should i do next?

How many Recipients can I register / send money to?

What information do I need to provide to register my Recipients?

What do I do if I provided wrong/erroneous bank account / ID / name of my Beneficiary? Can I amend a Transaction Order?

How can I obtain a refund if my remittance transaction fails?

What should I do if my Recipient fails to receive the remitted money?

Do I have to enter the Recipient’s details every time I transfer money?

How do I check the status of my transaction(s)?

Do I get a receipt for my transactions?

Will I be charged for any SMS received for eRemit Singapore?

I changed my mobile number. What should I do?

My FIN / Work Pass has expired. What should I do?

Can I change my personal details?

I can’t login to eRemit Singapore apps, seems my account has been blocked, what should I do?

How do I change my password?

Can I remit on behalf of my friends/company?

Why should I sign-up for eRemit Singapore?

What do the status mean?

Why do i need to provide my original or copies of my identification document?

Are there any charges imposed for each remittance transaction?

What are the available modes of payment to the recipient?

What are the available modes of payment to the recipient?

How to register via eRemitSG Website?

Individual

Corporate

a) Enterprise – Sole Proprietorships or Partnership

b) Companies

c) State Owned Companies or Public Listed Companies

How to register via eRemitSG Mobile App?

Individual Customers

Corporate Customers

How to Login?

Individual Customers

On eRemitSG Website:

On eRemitSG Mobile App:

Corporate Customers

On eRemitSG Website:

How to reset a forgotten password?

What are the technical requirements for eRemitSG mobile app?

What are the technical requirements for eRemitSG mobile app?

Who do I contact for enquiries?

How do I add/edit/remove a recipient?

How to send money?

How do I ensure eRemitSG is not spam email?

What is Invite Code?

How does the Invite Code work?

How many friends can I invite?